Deliveries

All purchases will be delivered directly to the buyer’s premises. Our €55 delivery charges apply throughout Ireland (VAT included). Once payment is processed for goods, your order will be dispatched within 2 days, with delivery estimated to take 48 hours of goods being dispatched (Monday – Friday).

Every attempt will be made to make sure all products are in stock; no certainty of availability is guaranteed. All deliveries will be made by a third party and if accessibility poses an issue and delivery has to be attempted again, e.g., the road restricts a particular weight limit and notice is not provided by you, extra charges for re-delivery may be imposed. If you are unable to provide a signature on the day, re-delivery charges may be imposed.  As we use a third-party delivery company, it is a kerb-side delivery, meaning the driver will not be able to move the goods inside the premises for you. The products will only be delivered outside of the property. We recommend having assistance at the time of delivery to move the goods inside the property, to ensure safe arrival of goods.

Delivery day can only be estimated by us and we will not be held accountable for goods not delivered on a particular day which was quoted by a third-party haulage company. The buyer must examine all items for damage before the delivery is accepted. We should be notified immediately if goods are damaged. We will not be held accountable for items damaged during transit, if a signature has been given by the customer.  If your goods arrive damaged, it must be signed as “damaged”, for us to send replacement goods out. If they are not signed as damaged, we will accept no responsibility for any damages. You can refuse to take a damaged delivery. Although, if goods are returned to us, due to refusal to accept the goods by a customer and after inspection there is no indication of damages, it will be treated as a cancellation and a credit note will be issued.  If you want to accept a damaged delivery, it still must be signed as “damaged” with the courier. We recommend not booking a fitting of the goods, until the items have been received, as we will not be held responsible for any charges incurred due to late fittings due to a late delivery or damaged goods. On some occasions, delivery delays are unavoidable and you will be informed immediately if your order will not be received as scheduled.

Cancellations and Returns

(Applies to Internet Sales Only). In relation to the European Directive on consumer rights (Directive 2011/83/EU), the buyer has the right to cancel their order within 14 days after delivery of the goods. On the occasion you wish to cancel your order, you are responsible for all charges incurred for returning the goods to us. The returned goods are the buyer’s responsibility until we receive them back to us. It is advised to use a courier service that will guarantee the buyer the full value of the items once the goods are returned.

You have the option of contacting us to organise collection of goods for you, however in certain situations we have the right to refuse the collection of returned goods on the buyers’ behalf. All goods must be packaged sufficiently.  You can contact us for advice in relation to the packaging of the goods, as the goods and packaging must be returned without marks and damages. To cancel your order, you must inform us as soon as possible by email to orchardfloors@outlook.com or contact our phone number. We will organise collection of the items from the delivery address provided and a refund will be processed for the goods, with the cost incurred for collection (€55) deducted from the total refund. Goods must be re-packaged exactly as they were delivered, with the refund being made to the original card used for payment of the goods

REFUND POLICY

We will happily refund or exchange any undamaged, unopened packs of flooring or accessories after full installation of the floor has taken place. Proof of purchase and all contact details will need to be obtained to order to process a full refund. Goods must be returned within 14 days of goods being purchased. The customers is responsible for the cost of returns.

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